Frequently Asked Questions
SHIPPING
What products do you provide shipping services for and how far will you ship?
Can I pick up a piece on my own?
Any item in our inventory under 70 lbs. will be shipped through REHABArt using our local FedEx or UPS.
For customers wanting to purchase a larger piece above 70 lbs., you will have to contact us at rehabart@mail.com to receive a shipping quote from our recommended freight carriers. You will need to specify if you would like curbside or white glove- delivery service and if there are any stairs at your location. We will then send the carrier companies pictures and all the needed info on the piece you are looking to purchase and we will contact you with a shipping quote within 48hours. If you are satisfied with the qoute you will have to reach out to the carrier yourself and schedule a pick and delivery transaction and make necessary payments on your own.
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YES. We can arrange a pick up time in Fort Mill, S.C. Please contact us at rehabart@mail.com with questions or concerns.
Where is my product being shipped from and will I receive a tracking order?
Our smaller home goods under 70lbs. will be shipped via FedEx or UPS in Fort Mill, S.C. A tracking order and shipping notification will be emailed to you as soon as your item has shipped.
Our bigger furniture items, over 70lbs. will be shipped through a freight carrier that we recommend to you. We will ONLY provide the needed information and connect you to our recommended carriers at www.freightcenter.com or uship.com. However, you will be responsible for scheduling the actually transaction and making payments through the freight carrier company and NOT REHABArt.
How long will my item take to ship?
We usually ship INSTOCK items within 24 hours of payment. Instock items usually take up to 10 days to receive. If it is a CUSTOM DESIGN, we will have to make your item first. The designing and fabricating process can take up to 4-6 weeks depending on the details involved. When your Custom Design is complete we will contact you to let you know your item has shipped. Big pieces of furniture and home furnishings over 70lbs. usually take 4-6 weeks depending on the carrier and location.
Do you have any store locations?
At this time we are an online store ONLY.
PAYMENT
What forms of payment do you accept?
You can place your order on our website using any major credit card or using a paypal account. There will be a 2.9% service charge included with a credit card or paypal transaction. If you are local you can pay by cash or money order in person.
Why am I having trouble paying online?
You may be having trouble paying online beacuse your PayPal information may not be up to date. Please ensure that your address and credit card/bank information is always up to date. Also if you DO NOT live in the state of South Carolina your transaction will NOT go through. You must send us an email informing us of the product you would like to purchase and we will send you an invoice with a shipping quote for your product and state. Please email us at rehabart@mail.com with any questions or concerns.
RETURN POLICIES
Do you accept returns?
We will ONLY accept returns for items damaged in transit for any of our smaller home goods shipped to you through REHABArt. You MUST contact us within 24 hours of the DELIVERY DATE to ensure a refund.
Any pieces of large home furnishings such as furniture or mirrors will be insured by the independent freight carrier we connect you with and NOT REHABArt.
CUSTOM DESIGNS
How do I place a custom order?
THE PROCESS:
Step 1: Contact Us
Contact us at Rehabart@mail.com and let us know what type of Custom Design you would like. You will need to visit our Custom Designs page and choose a specific design from there. You may also need to email us HIGH RESOLUTION photos if you are choosing one of our digital designs. Please also provide us with a your best contact info at this time.
Step 2: Evaluation and Payment
We will contact you via email or phone which ever you prefer to discuss your custom design in detail. We also discuss how long your project will take to complete. At this point if you choose to move forward, we will send you an invoice requiring you to pay 50% of the total invoice.
Step 3: Approval
Once payment is received we will be begin creating your custom design. During the fabrication process we will send updated pictures and keep you informed of the progress. When your deisgn is complete and we have your final approval then the remaining 50% will be due at this time. Once payment is received we will ship or deliver your item.